Privacy Policy
Man with Van Surrey Quays Privacy Policy
This Privacy Policy explains how Man with Van Surrey Quays collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Surrey Quays customers and service users within the Surrey Quays area and surrounding locations where our services are offered.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies when you contact us to request a quote, make a booking, use our man with van services, visit our website, or otherwise interact with Man with Van Surrey Quays as a customer or prospective customer. By providing your personal data, you acknowledge that it will be processed in accordance with this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, service address, and any alternative contact person details you choose to provide.
Booking and service information, such as your requested service date and time, collection and delivery addresses, access information, details of items to be transported, and any specific instructions related to your move.
Communication records, including information you provide when you contact us by phone, via online forms, or through any other means of communication.
Payment and transaction data relating to payments for services, such as payment method and transaction details. We do not store full card details when third party payment providers are used.
Website and technical data, such as basic usage data and device information collected when you visit our website, including log data and similar information necessary for the functioning and security of the site.
You may choose not to provide certain information, but this may mean that we are unable to provide some or all of our services to you.
Lawful Basis for Processing
We process your personal data only when we have a valid lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: We use your personal data to provide quotations, confirm bookings, deliver our man with van services, manage your account, process payments, and handle any related queries or complaints. This processing is necessary to enter into and perform our contract with you.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. For example, we may use your data to manage and improve our services, to keep records of completed jobs, to protect our business from fraud or misuse, and to respond to enquiries.
Legal obligations: We may process your personal data to comply with legal and regulatory requirements, such as record-keeping and tax obligations.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communication where required by law. When we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, manage bookings, and deliver our man with van services.
To communicate with you regarding your enquiry, booking status, service updates, and after-service follow-up.
To process payments, issue invoices, and manage billing queries.
To manage customer relationships, handle feedback and complaints, and improve our services.
To maintain internal records for administrative, legal and operational purposes.
To protect the security of our systems, vehicles, personnel and customers.
Where permitted by law, to send you information about related services that may be of interest to you, with the ability to opt out at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with third parties only when this is necessary and lawful. These parties may include:
Service providers acting as data processors who support our operations, such as booking management tools, payment processing providers, secure data storage providers, and information technology and system support services.
Professional advisers including accountants, insurers and legal advisers where necessary for the management and protection of our business.
Regulatory bodies, law enforcement agencies or public authorities where required by law or in order to protect our rights, property or the safety of our customers, staff or the public.
When we use data processors, they are only permitted to process your personal data on our instructions and must keep it secure and confidential in accordance with data protection law.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before personal data is transferred. These safeguards may include the use of standard contractual clauses or reliance on adequacy regulations, as permitted under applicable law.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer and booking records are generally retained for a period that allows us to manage our relationship with you, respond to any queries or complaints, and meet our legal obligations. Payment records and invoices are retained for the period required by tax and financial reporting regulations.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those who have a business need to know it and using appropriate security measures for physical and digital records.
While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but in general include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You may request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as while a dispute about accuracy is being resolved.
Right to data portability: In certain cases, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to object: You can object to processing based on our legitimate interests, including profiling, and to direct marketing at any time. If you object, we will stop such processing unless we have compelling legitimate grounds to continue.
Right to withdraw consent: Where we rely on your consent, you have the right to withdraw it at any time without affecting the lawfulness of any processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and Further Information
If you have any questions about this Privacy Policy, how we use your personal data, or if you wish to exercise any of your data protection rights, you can contact Man with Van Surrey Quays using the contact details provided on our website or through the usual communication channels you use to reach us.
This Privacy Policy applies to all Man with Van Surrey Quays customers and service users within the Surrey Quays area and surrounding locations and is intended to provide clear and transparent information about our data protection practices.
