Terms and Conditions for Man With Van Surreyquays

These terms and conditions set out the basis on which Man With Van Surreyquays provides moving, transport, loading, unloading, and related services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer who requests the service. These terms are intended to be clear, fair, and practical, and they apply whether the work involves a single item, a partial load, a full domestic move, office relocation support, or other agreed transport assistance.

Our service is provided on an agreed basis and depends on accurate information from the customer. The quality of the service depends on the accuracy of the booking details supplied in advance. This includes, without limitation, the collection and delivery addresses, access conditions, volume and nature of items, preferred dates and times, and any special handling needs. If details change after the booking is confirmed, we may revise the price, timing, vehicle type, staffing, or service scope. Where changes are material, we reserve the right to treat the amended request as a new booking.

These terms are written to cover the standard commercial relationship between the customer and Man With Van Surreyquays. They do not affect your statutory rights as a consumer where applicable. Nothing in these terms limits liability that cannot lawfully be excluded under UK law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

All bookings are subject to availability and confirmation. A quotation, whether given verbally or in writing, is not a binding reservation until accepted by us and, where required, any deposit is paid. Quotes are based on the information supplied at the time of enquiry and may be adjusted if the scope differs on the day of service. The customer is responsible for ensuring that the requested vehicle size, number of operatives, packing support, and access arrangements are suitable for the job.

To make a booking, you must provide accurate and complete information, including the inventory or estimated load, any fragile or high-value items, parking restrictions, stairs, lifts, narrow access, and any relevant time constraints. We may ask follow-up questions to assess whether the booking can be completed safely and efficiently. If you fail to disclose significant details, we may refuse to proceed, charge additional fees, or amend the booking where necessary. Misrepresentation of the load or access conditions may result in delays, extra charges, or cancellation.

We will confirm the booking once the details have been reviewed and accepted. Confirmation may be issued by email, message, written note, or another agreed method. The confirmed booking will normally state the date, approximate time, service type, and any agreed charges. Where an estimated arrival window is provided, it is an estimate only and may be affected by traffic, weather, prior jobs, access issues, or circumstances outside our control. We will use reasonable efforts to keep you informed of significant delays.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due on completion of the service and may be required by bank transfer, card payment, or another accepted method. For some bookings, we may request a deposit or advance payment to secure the date. Any deposit requirement will be communicated before confirmation. If a deposit is paid and the customer cancels outside the permitted cancellation period, the deposit may be retained to cover administration and reserved capacity.

All prices are normally quoted in pounds sterling and may be based on hourly rates, fixed rates, distance, number of staff, waiting time, or a combination of these factors. Prices are exclusive of any additional charges unless expressly stated otherwise. Additional fees may apply for congestion, tolls, parking charges, long carries, heavy or bulky items, dismantling and reassembly, storage handling, or repeated failed access. If the actual job differs from the booked job, we may revise the price accordingly. Waiting time caused by the customer, unsafe access, or incomplete preparation may be chargeable.

Late or failed payment may result in recovery action and the customer will be responsible for reasonable costs incurred in collecting unpaid sums, to the extent permitted by law. We may suspend future services until outstanding balances are settled. If payment is made by a third party, the customer remains responsible for the full amount unless we agree otherwise in writing. Any dispute about an invoice must be raised promptly and in good faith, with reference to the specific item or charge in question.

Cancellations and rescheduling must be made as early as possible. If you wish to cancel or change the booking, you should notify us promptly so that we can release the reserved time and vehicle. If a cancellation is made with sufficient notice, any refundable deposit may be returned after deduction of reasonable costs already incurred. If cancellation occurs close to the service date, we may charge a cancellation fee reflecting lost time, staffing, and administrative costs. The exact fee may depend on how much notice is given and whether the vehicle or team has already been dispatched.

If we are unable to perform the service due to circumstances beyond our control, including severe weather, accidents, road closures, mechanical failure, or events that make performance unsafe or impracticable, we may cancel or reschedule the booking. In such cases, we will take reasonable steps to offer an alternative date or otherwise minimise inconvenience. We are not responsible for indirect losses arising from a cancellation or delay caused by events outside our reasonable control, but this does not remove any rights you may have under law.

We may also cancel or pause the service if the customer fails to provide access, gives materially incorrect information, requests unlawful work, or behaves in a threatening, abusive, or unsafe manner. If our team believes that continuing would risk injury, damage, or breach of law, we may stop work immediately. In these circumstances, the customer may remain liable for reasonable charges already incurred, including travel, waiting, or partial labour costs.

Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in delivering the services, but we cannot guarantee against all loss or damage. We are not responsible for damage caused by pre-existing defects, inadequate packing by the customer, unsuitable containers, fragile items not properly declared, or items that the customer asked us to move against our advice. We are also not liable for delays caused by traffic, weather, road restrictions, or third parties outside our control.

Where we are responsible for proven loss or damage, our liability will normally be limited to the reasonable repair cost, replacement value, or a proportionate refund, as appropriate and subject to evidence. The customer must notify us of any alleged damage or loss as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. Failure to inspect items promptly may affect the assessment of any claim. The customer should keep proof of value for items of significant worth.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We do not accept responsibility for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Any claim must be supported by reasonable evidence, and the customer must take reasonable steps to reduce any loss.

Waste and disposal services, where offered, are subject to UK waste regulations and any applicable licensing or duty-of-care requirements. We only transport, remove, or dispose of waste where this has been expressly agreed in advance. The customer must describe any waste accurately, including its type, quantity, and whether it includes household waste, garden waste, electrical items, metals, or other regulated materials. We may refuse to handle hazardous, contaminated, or prohibited waste unless we are lawfully authorised and properly equipped to do so.

If waste collection or disposal is included, the customer remains responsible for ensuring that the waste is lawful to remove and does not contain items that require specialist treatment, such as asbestos, chemicals, oils, paint, pressurised containers, clinical waste, batteries, or refrigerants, unless we have expressly agreed otherwise and are permitted to carry such items. The customer must not mix prohibited materials with general waste. If undisclosed restricted waste is discovered, we may refuse to load it, return it, or charge additional sums for safe handling, segregation, storage, or lawful disposal.

Where we take waste away, we may transfer it only to appropriately licensed facilities or authorised third parties. The customer acknowledges that illegal dumping, fly-tipping, or improper disposal is prohibited. If the customer asks us to act unlawfully, we will refuse the instruction. The customer may be required to sign documentation confirming the nature of the waste and the authority to dispose of it. Failure to provide accurate information may result in additional fees, cancellation, or reporting to the relevant authorities where required by law.

Customers must ensure that they have the right to move the goods or waste, including ownership or permission from the owner where relevant. We are entitled to assume that any person instructing us has authority to do so unless we are informed otherwise. The customer is responsible for taking reasonable steps to protect items that are especially fragile, valuable, or irreplaceable. Unless we have agreed to pack or crate such items, we do not accept responsibility for insufficient packaging.

The customer must ensure that access routes, parking, and loading areas are safe and available at the scheduled time. If permits, concierge approval, loading bay arrangements, or parking suspensions are needed, it is the customer’s responsibility to arrange them unless we specifically agree to do so. Any fines, penalties, or charges arising from incorrect or absent arrangements may be passed on to the customer where they result from the customer’s failure to provide adequate access information. Safe access is a condition of service.

We may refuse to move items that are unsafe, unlawfully possessed, excessively heavy for the available equipment, or likely to cause injury or damage. We may also decline to dismantle or reassemble furniture if it would be unsafe or if the item is unsuitable for such work. Where the customer requests us to proceed against our advice, the customer accepts responsibility for the consequences to the extent permitted by law.

Any complaints should be raised as soon as possible so that we can review the issue fairly and promptly. The customer should provide relevant details, including the booking date, nature of the concern, and any available evidence. We may request photographs, invoices, or other reasonable proof. We will assess complaints in line with these terms and any applicable legal obligations. Resolving issues cooperatively is encouraged, but nothing in these terms prevents either party from pursuing legal rights where necessary.

We may update these terms from time to time. The version applicable to your booking will usually be the one in force at the time the booking was confirmed, unless a change is required by law or expressly agreed otherwise. If any term is found to be invalid or unenforceable, the remaining terms will continue to apply. No failure or delay by us in enforcing a right will operate as a waiver of that right.

The contract between you and us is personal to the customer making the booking and may not be assigned without our consent. We may assign or subcontract any part of the service to suitable professionals where necessary to complete the work. Any subcontractor used by us will be expected to meet reasonable standards of competence and care. The customer remains responsible for ensuring that all instructions given are accurate and lawful.

These terms, together with the confirmed booking details and any written quotations or amendments, form the entire agreement between the parties regarding the service. No statement made before the booking becomes binding unless it is confirmed in writing or required by law. If there is any conflict between these terms and a written special agreement, the special agreement will prevail only to the extent of the conflict.

Any failure by us to insist on strict performance of any term on one occasion does not mean we waive our right to do so later. Likewise, any indulgence or extension of time granted to the customer is not a permanent variation unless confirmed in writing. The customer should keep a copy of the booking confirmation and these terms for their records. This helps ensure that expectations remain clear throughout the service.

These terms are intended for use in relation to a UK moving and transport service and should be read in a commercially sensible way. Man With Van Surreyquays aims to provide a reliable, careful, and lawful service, but the customer must also cooperate by giving correct information, paying on time, and preparing properly for the job. Where both parties act reasonably, most issues can be avoided or resolved quickly.

These terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. The governing law provision applies to all claims, whether contractual or non-contractual, to the fullest extent permitted by law.

By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking. The service may involve manual handling, transport, and time-sensitive coordination, so both parties must act reasonably and communicate promptly. These terms are designed to support a clear, lawful, and professional arrangement for Man With Van Surreyquays services.